Refund policy
AFTERSTONE runs limited production. Every piece is made one at a time, in small batches. Please read this before ordering, and check the Size & Fit page — it lists real flat measurements for every size.
Canceling an order
You may cancel any unshipped order at any time before it ships for a full refund to your original payment method — just email hello@afterstone.co with your order number. If we cannot ship within the window stated in our Shipping Policy, we will contact you with a revised date and you may cancel for a full refund.
Return window
Returns are accepted on unworn, unwashed pieces within 14 days of delivery. Requests made after 14 days cannot be accepted.
Return authorization is required
Email hello@afterstone.co with your order number and the reason before sending anything back. You will get a reply within 1–2 business days with the return address. Parcels sent without authorization cannot be matched to an order and will not be refunded or credited.
Change of mind, fit and color preference
Approved returns of delivered pieces for change of mind, fit or color preference are refunded as store credit, issued as a gift card with no expiration, for the value of the item. We do not issue cash or card refunds for change of mind on a delivered piece. Return postage is the customer's responsibility. One return per order.
What is not a defect
The following are characteristics of small-batch, garment-dyed goods rather than faults, and are not grounds for return:
- Print placement varies by up to half an inch piece to piece. Every transfer is aligned by hand, not by machine.
- Garment-dyed cotton varies by up to half an inch in measurement, and shade varies slightly between pieces and between dye batches.
- Slight texture or grain in the printed surface.
- Color appearing different on your screen than in person.
Faulty, misprinted or incorrect items
If a piece arrives damaged, misprinted, or is not what you ordered, email hello@afterstone.co within 7 days of delivery with a photograph. You get a full refund to your original payment method or a replacement, whichever you prefer, and we pay the return postage. This is on us, not on you.
Condition
Pieces must come back unworn, unwashed, and free of marks, odors, pet hair and smoke. Anything returned outside that condition will be sent back at the customer's cost and no credit will be issued. Original packaging is not required.
Not returnable
Pieces that have been worn or washed. Items marked final sale at the time of purchase. Gift cards.
Refused and undeliverable parcels
If a parcel is refused or comes back to us as undeliverable, we will contact you to arrange reshipment at your cost. A refused parcel is not automatically refunded.
Timing
Once your return arrives and has been inspected, store credit or refund is issued within 5 business days. Your bank may take a further 5–10 days to display a card refund.
Questions: hello@afterstone.co